Server Slowdown

February 13, Wed
Affected Service: Main Website altar45
  • Investigating Problems
    We are aware of some server issues that avoids reaching full download speeds. In other words, we know there's a problem that makes the website go way slower. We're working on fixing this is a timely manner. Sorry for any inconvenience it may cause.

    18:16, Nov 25 CEST
  • Investigating Problems
    Update on the incident. We also discovered an error when uploading a new file into the website, probably caused by the massive slowdown (download speeds of up to 160kB/s). We are still investigating the cause of these issues. Website is functioning fine otherwise.

    16:07, Nov 26 CEST
  • Issue Identified
    We identified this is a system-wide issue which not only affects the website but also ping tests on that machine. We may reinstall the OS soon.

    17:21, Nov 26 CEST
  • Issue Identified
    We've identified the root of the problem, which seems like a misconfiguration of the network interface controller. We are now applying a possible fix.

    20:24, Nov 26 CEST
  • Testing
    We're testing an experimental fix for the problem we're currently having.

    23:01, Nov 26 CEST
  • Testing
    We're still testing the experimental fix, but for the time being we're moving the website to a temporary server.

    23:02, Nov 26 CEST
  • Temporary Solution Applied
    We've moved the website to a temporary server. Stay tuned for more updates on this topic.

    23:19, Nov 26 CEST
  • Testing
    Network issues seem to be fixed now. We are now stress-testing the network connection and moving the website back to the server. Expect a scheduled maintenance at 5PM (17:00) GMT

    17:10, Dec 06 CEST
  • Testing
    We're stress-testing the main server to finally move back the website to there.

    16:12, Feb 12 CEST
  • Resolved
    Main server is fully operational. Issue seems to be fixed and we're moving the website there soon. Read more here: https://5starsmodding.statuskit.com/incident/5KMSUr6NATib3Mmr

    19:15, Feb 13 CEST
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