All services operational
About this page
Welcome to our status page! Here we will keep you updated regarding incidents and other status updates about 5Stars Modding. ¡Bienvenido a nuestra página de estado! Aquí os mantendremos informados respecto a incidencias y otras actualizaciones de estado sobre 5Stars Modding.
Recent Notices
Recent Incidents
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October 12, Tue16:59, Oct 12 CESTInvestigating ProblemsWe're aware of an issue impacting login functionality and possibly other write actions. We're investigating this issue at this moment.17:18, Oct 12 CESTResolvedThe issue has been resolved.
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March 29, Mon08:30, Oct 16 CESTInvestigating ProblemsToday at around 2:35 AM (CEST), our monitoring systems noticed that 5starsmodding.com had gone offline. Upon further investigation, it seems like the SSL certificate installed on the server is no longer valid and needs to be renewed. The status page is also affected by this outage.08:31, Oct 16 CESTIssue IdentifiedCertbot was unable to renew the certificates. We've manually renewed the certificate for 5starsmodding.com, but we're still working on bringing the status page back online.12:00, Oct 16 CESTMonitoringstatus.5starsmodding.com is back online. We will be performing a few tests later today to ensure renewals are done automatically.17:45, Mar 29 CESTResolvedWe've replaced the proxy software entirely.
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March 29, Mon09:39, Jan 18 CESTWorkingOur website is currently offline for scheduled maintenance.
We're moving the website to a new server that will allow for better performance.17:44, Mar 29 CESTCompletedThe website has been transferred! -
September 21, Mon14:07, Jun 06 CESTWorkingOn May 23rd, 2020 we noticed that G-DE-01 had gone offline. We contacted our hosting provider immediately, and they have been working on a solution since. We couldn't post this on our status page due to an issue with statuskit.com.
As a result of this, the 5Stars Modding website is completely offline, and we're currently working on recreating the proxy for the status subdomain on another machine. If you can see this status update, it means the proxy has been reinstated successfully.
Our email server is still online as it's hosted on a separate machine.14:39, Jun 06 CESTWorkingWe've configured the proxy for status.5starsmodding.com on a high capacity machine, welcome to our status page! We're still working closely with our provider in order to bring the main server back online.
Hemos configurado el proxy para status.5starsmodding.com en una máquina de alta capacidad, ¡bienvenidos a nuestra página de estado! Seguimos trabajando con nuestro proveedor para que el servidor principal vuelva a funcionar.01:26, Jun 08 CESTUpdateWe are still working closely with our provider, they have made a lot of progress in the last 24 hours.
Todavía seguimos trabajando con nuestro proveedor, han progresado mucho en las últimas 24 horas.03:46, Jun 12 CESTUpdateWe are still working closely with our provider in order to resolve this incident as soon as possible.
Todavía seguimos trabajando con nuestro proveedor para resolver la incidencia lo antes posible.01:45, Jun 16 CESTUpdateWe are still working closely with our provider in order to resolve this incident as soon as possible.
Todavía seguimos trabajando con nuestro proveedor para resolver la incidencia lo antes posible.13:57, Sep 05 CESTUpdateWe have confirmed data loss on G-DE-01 and we'll be replacing it with G-DE-02 soon.05:05, Sep 08 CESTMonitoringA copy from March 24 (before the transfer to G-DE-01) has been restored to a new server, G-DE-02. Any account, post, mod or other content uploaded between that day and today has been completely deleted and we have absolutely no way to restore it. We believe the website is in good condition but we're still monitoring the new server to avoid errors.23:58, Sep 21 CESTResolvedThe copy was restored successfully and we have observed no further outages. -
July 19, Sun16:21, Jul 14 CESTWorkingWe're performing maintenance tasks on our proxy server. Due to this, any services that rely on this proxy are unavailable.19:14, Jul 18 CESTMonitoringThe new proxy has been installed! We've also decided to move everything to a new machine which should allow us to handle all the traffic more efficiently. We're currently monitoring the results.17:04, Jul 19 CESTCompletedThe maintenance tasks have been completed! The proxy is fully working and we do not expect it to go down anytime soon.
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June 06, Sat01:43, May 17 CESTInvestigating ProblemsWe have discovered an issue regarding emails not being sent to Gmail accounts. We are investigating.14:01, Jun 06 CESTResolvedAs of May 18th, we switched to the 5starsmodding.com domain and to a new email server. This incident has been resolved.
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March 24, Tue03:01, Mar 24 CESTWorkingWe are transferring the website to a better server.04:02, Mar 24 CESTWorkingThe website has been completely transferred and we're currently tweaking the webserver configuration.04:13, Mar 24 CESTResolvedWebsite is fully operational now.
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March 08, Sun19:26, Mar 07 CESTIssue IdentifiedWe are seeing an elevated 5xx error rate on the main site. We are aware of the root cause of this incident due to this happening in the past. Our team will be online soon to mitigate the issue.23:17, Mar 07 CESTOn HoldCurrently awaiting response from the provider in order to identify what's causing the service to reach its inode limit.23:46, Mar 07 CESTWorkingWe're attempting to fix the issue while we wait for a response.23:48, Mar 07 CESTIssue IdentifiedUPDATE: We just received a response and are working to resolve the issue in a timely manner.00:13, Mar 08 CESTOn HoldWe have reached out to our provider again as this issue has reached a point where it's beyond our control.
The incident has been caused by the main email account on cPanel being flooded with emails. Ideally, this should not cause much of an issue, but all messages are stored on disk and each of them counts as a single inode, attachments counting as another inode each, contributing to the overall very high usage. According to the provider, we're very close to the limit (498727/500000) and a huge part of that is caused by the emails folder. Because there are over 400000 of them, we can't do anything to remove them as everything we've tried has resulted in a timeout or a server error.
The website is currently stable because we were able to reduce the amount of used inodes, but this is by no means a permanent solution and we will be waiting for a proper solution from the provider.01:46, Mar 08 CESTOn HoldThe site appears to be unstable again, we're still awaiting a response from the provider.03:08, Mar 08 CESTOn HoldWe managed to get the website back to working condition temporarily. The provider did respond but we were unable to perform the action they told us on our end, so we're waiting for them to do it.03:16, Mar 08 CESTMonitoringWe have applied a fix and are monitoring the results.
There was no need to contact the provider as we were able to do it in the end.15:53, Mar 08 CESTResolvedSite is stable and we do not expect this incident to happen again anytime soon. We have also cancelled the scheduled maintenance tasks as the issue has been fully resolved. -
March 05, Thu12:27, Mar 04 CESTInvestigating ProblemsWe are aware of an increased rate of 5xx errors on our website. We are currently investigating the problem.
Preliminary investigation suggests the issue has been ongoing for 11 hours.12:29, Mar 04 CESTInvestigating ProblemsUPDATE: We have also noticed an increase in latency. We are still investigating the problem.13:04, Mar 04 CESTIssue IdentifiedWe have ran out of inodes on our web hosting. We are actively trying to mitigate the issue by removing useless files and offloading data over to one of our servers. The website seems more stable right now, but we can't promise this workaround will work for long, so we're going to transfer the website to one of DreamsCommunity's servers (New Germany 1).08:37, Mar 05 CESTMonitoringThe workaround seems to be working for now. We're still monitoring the results15:08, Mar 05 CESTResolvedIssue seems to be resolved as of now. Stay tuned for the upcoming maintenance to move the site to another server. -
February 25, Tue00:08, Feb 25 CESTInvestigating ProblemsWe have noticed a lot of errors on the main website (5xx server errors). We're working with our provider in order to resolve this in a timely manner.
Currently investigating the root cause.16:23, Feb 25 CESTIssue IdentifiedOur provider has identified the problem. Apparently we have exceeded the limit of inodes. We're currently deleting files to mitigate the problem.16:33, Feb 25 CESTMonitoringThe fix has been applied and we're monitoring the results.18:11, Feb 25 CESTResolvedSite appears to be back to normal. We will take action in order to avoid these issues in the future. -
February 25, Tue09:13, Jan 08 CESTInvestigating ProblemsThe website banner does not properly show the uploaded image. We're currently working on this minor issue.18:10, Feb 25 CESTResolvedBanner has been disabled.
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February 25, Tue20:19, Mar 29 CESTInvestigating ProblemsWe are aware of an issue that is preventing users to see other member's content ("See their activity" button or /profileURL/content).
For example, https://www.5stars-modding.ml/profile/1-bettd/content/ works as expected, but https://www.5stars-modding.ml/profile/3-elxaflas/content/ doesn't. We are currently investigating the root cause of the problem. Errors date as far back as February 20th.
We want to give a huge shoutout to Google for developing Search Console, which alerted us of this issue that is currently affecting more than 20 user profile pages.18:10, Feb 25 CESTResolvedIssue is resolved. -
July 29, Mon16:14, Dec 02 CESTInvestigating ProblemsWhen uploading a file on the website, a -200 error may appear. We are currently investigating the cause of this problem.19:46, Dec 03 CESTMonitoringDue to time restrains, we are unable to further investigate this issue. We restarted the web server to see if this will do anything at all. We are currently monitoring for more problems.16:14, Feb 12 CESTMonitoringWe are currently not experiencing this issue anymore. However, we'll keep monitoring for further errors.18:06, Jul 29 CESTResolvedError seems to be fixed as of now.
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February 19, Tue17:21, Feb 19 CESTInvestigating ProblemsWe are currently investigating an issue that is causing the website to spit out 500 errors and this right here: https://cdn.discordapp.com/attachments/495994029201293323/547443769826607121/unknown.png
We have copied the corrupted files to further investigate into this and are restoring a backup from February 17th.17:56, Feb 19 CESTResolvedWe found two IP addresses from China that had accessed the website.
Site is back online, nothing seems to have gotten deleted because of the restoration. Investigation will continue this week but on low priority, since nothing else seems to have happened. -
February 19, Tue19:13, Feb 13 CESTTestingAt 7PM (GMT) we're moving the website back to the main server after some stress-testing. Until then, website is operational.17:20, Feb 19 CESTResolvedWe did not move it at the end.
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February 13, Wed18:16, Nov 25 CESTInvestigating ProblemsWe are aware of some server issues that avoids reaching full download speeds. In other words, we know there's a problem that makes the website go way slower. We're working on fixing this is a timely manner. Sorry for any inconvenience it may cause.16:07, Nov 26 CESTInvestigating ProblemsUpdate on the incident. We also discovered an error when uploading a new file into the website, probably caused by the massive slowdown (download speeds of up to 160kB/s). We are still investigating the cause of these issues. Website is functioning fine otherwise.17:21, Nov 26 CESTIssue IdentifiedWe identified this is a system-wide issue which not only affects the website but also ping tests on that machine. We may reinstall the OS soon.20:24, Nov 26 CESTIssue IdentifiedWe've identified the root of the problem, which seems like a misconfiguration of the network interface controller. We are now applying a possible fix.23:01, Nov 26 CESTTestingWe're testing an experimental fix for the problem we're currently having.23:02, Nov 26 CESTTestingWe're still testing the experimental fix, but for the time being we're moving the website to a temporary server.23:19, Nov 26 CESTTemporary Solution AppliedWe've moved the website to a temporary server. Stay tuned for more updates on this topic.17:10, Dec 06 CESTTestingNetwork issues seem to be fixed now. We are now stress-testing the network connection and moving the website back to the server. Expect a scheduled maintenance at 5PM (17:00) GMT16:12, Feb 12 CESTTestingWe're stress-testing the main server to finally move back the website to there.19:15, Feb 13 CESTResolvedMain server is fully operational. Issue seems to be fixed and we're moving the website there soon. Read more here: https://5starsmodding.statuskit.com/incident/5KMSUr6NATib3Mmr
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February 12, Tue16:39, Jan 23 CESTInvestigating ProblemsThe main storage hard drive used for the website is giving errors. We've reached out to Seagate to help us troubleshoot the disk. No further information at this moment.16:11, Feb 12 CESTResolvedErrors got solved after swapping the SATA cable to another port on the motherboard. Sorry for not updating this issue earlier! The issue got solved two weeks ago, but we forgot to update this.
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December 31, Mon14:04, Dec 29 CESTInvestigating ProblemsThe website was targeted by an attacker, making the database go corrupt at some parts, and thus changing parameters that affected overall performance. We are currently investigating the root cause of this problem.
NOTE: We may need to restore a backup, and some files may disappear. Don't worry, we will download them and then reupload affected files.
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La página web ha sido atacada, haciendo que la base de datos se corrompa en algunas partes, y por consecuencia cambiando parámetros que han afectado al rendimiento. Estamos investigando la causa de este problema.
NOTA: Quizá necesitemos restaurar una copia de seguridad, y algunos archivos pueden desaparecer. No te preocupes, descargaremos los archivos afectados y los volveremos a subir.03:44, Dec 30 CESTTestingAfter hours of investigation, we could not make out the source of the possible attack. We are currently restoring a backup and reuploading affected modifications, which were the ones that have been uploaded since November 26th.04:09, Dec 30 CESTMonitoringBackup has been restored and affected files have been partially reuploaded, which means description is 90% accurate to the original and the file you download is the original one but screenshots are missing from the page, because that is as far as we could go in less than 24 hours. We are really sorry for this.02:24, Dec 31 CESTResolvedAfter monitoring website performance for almost 24 hours we determined we have succesfully resolved this issue and programmed our server to copy the website files every day at 5 AM (GMT). -
December 01, Sat21:06, Dec 01 CESTResolvedInternal IP address for the server changed. Outage lasted 2 hours. Website in working order right now.21:06, Dec 01 CESTResolvedWebsite fully working.
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December 01, Sat14:47, Dec 01 CESTMonitoringWeb server went offline for unknown reasons at this moment. We have applied a fix and monitoring the results.14:48, Dec 01 CESTResolvedAn ISP error made the IP address change. Updated the IP address on CloudFlare. Website now working.
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No incidents reported